AVAILABILITY

# Have Full time work rights
# Available for casual, part time or full time work
# Available weekdays and weekends

SKILLS

Positive mindset
Customer Service
Communication
English Fluency
Humour
Creativity
Problem Solving
Pressure Handling
Team Player
MS Word/Excel
Photoshop
HTML5, CSS3
JavaScript/JQuery
Python
Flutter
C,C++
JAVA

References

Reference: Coles Group Available upon request

Reference: IGA Xpress Plus Liquor Available upon request

Reference: FoodWorks Southbank Available upon request

Manoj Shrestha

CAREER PROFILE

Master's graduate with 4 years of retail customer service experience and 1.5 years in IT support roles. Currently in Northcote, Melbourne, I am enthusiastic about customer service, software and web development, eager to bring a tech-savvy and customer-centric approach to the retail industry.

EXPERIENCE AND TRAINING

Team Member

Since Jan 2023 (Current) Coles Group, Richmond, VIC
  • Successfully received, processed, and managed inventory stock deliveries and ensured products were shelved according to the planogram
  • Assisted customers in locating products and answered their inquiries, improving their shopping experience and customer satisfaction
  • Demonstrated strict adherence to safety procedures and protocols, ensuring a safe work environment for myself and colleagues during equipment operation, cleaning, and other tasks

Store Supervisor

IGA Xpress Plus Liquor, Melbourne, VIC Oct 2020- Oct 2022 (2 Years) FoodWorks, Southbank, VIC Mar 2019- Oct 2020 (1.5 Years)
  • Collaborated in team environment to achieve 25% increase in sales
  • Assisted customer in counter checkouts, finding products
  • Replenished stock efficiently and maintained store hygiene, safety

IT Administrator

Sep 2017- Feb 2019 (1.5 years) Nepal Adarsha Nirman Co. Pvt. Ltd. [NANC], Nepal
  • Troubleshooted software, hardware, and network related issues
  • Developed desktop-based application using Python
  • Designed webpage using HTML, CSS, JavaScript, jQuery, and WordPress
  • Communicated with site teams to resolve IT hardware & software issues

Responsible Service of Alcohol Program Certificate

Mar 2022

Use Hygienic Practices for Food Safety Certificate

Mar 2022

EDUCATION

Master of Information Technology

Feb 2019 - Jan 2021
  • Major: Systems Analysis/Software Design and Development
  • Charles Sturt University Study Center, Melbourne, Australia

Bachelor in Computer Engineering

2012-2017
  • Kathmandu Engineering College [KEC] (TU Affiliated), Kathmandu, Nepal